Learner counts
Exploring what the learner counts and how to find them.
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Exploring what the learner counts and how to find them.
Last updated
Was this helpful?
Learners are counted by including any unique User ID (or Learner) collected via any Service that launches a course from Content Controller, regardless of the number of visits or courses launched. This number will be recorded in a database table within Content Controller.
There are three ways to find and view your counts, and all can be accessed in the same location.
Click on the Gear icon in the upper right to expand the menu
Select About
Click on the Count Learners button
Select a date range by clicking on the date range box
Then click Load
To get a more detailed view, including accounts, follow the same steps above and select the ‘Include details’ checkbox.
after selecting your date range click Load as normal to see your detailed view.
You can also export your learner counts. After checking the "Include details" checkbox, a new button labeled "CSV" will appear. Clicking this button will download an export for the selected date range.
It is important to know that if you attempt to compare these counts with reports within Content Controller, there may be instances where they do not match. For example, deleting an account will remove all associated data from the reports, which could cause discrepancies between the counts and the reports. This behavior is expected.
